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Credit union resources

Let's build the new era of digital lending—together.

At Origence, we’ve always been focused on helping credit unions make the transformation the marketplace demands. And as that demand accelerates, so should credit union lending. Here are the ways credit union lenders can build toward a new era of digital lending to help meet the challenges you’re facing today.

The future is now. The solutions are here.

Whether you’re looking to improve your lending service levels or crank up your digital capabilities, a mindset focused on people, solutions, and partnership will help you win in a changing business climate.

The future is now. The solutions are here.

Whether you’re looking to improve your lending service levels or crank up your digital capabilities, a mindset focused on people, solutions, and partnership will help you win in a changing business climate.

The future is now. The solutions are here.

Whether you’re looking to improve your lending service levels or crank up your digital capabilities, a mindset focused on people, solutions, and partnership will help you win in a changing business climate.

For your staff;
Better, faster, easier lending

Streamline processes

Today’s modern lending teams need to be nimble, embrace automation, and aim for perfection at every turn. With digital lending systems designed to leverage automation in exciting ways, credit unions can eliminate burdensome manual process and reduce errors for more efficient lending.

Workflow automation and automated decisioning are two forward-leaning tools to have in your loan origination arsenal. The immediate benefit is watching your loans go from application to closing quicker. It also frees up staff so they can spend their time where it matters most—executing mission critical tasks.

For credit unions that tap into the power of indirect lending, going digital can dramatically speed up the entire process. It’s also a smart way to send and receive documents from dealers to ensure fast funding.

Stay connected to your members with marketing automation

Marketing & CRM solutions provide a multitude of benefits to open lines of communication. Here’s just a peek:

Automate key member engagement with relationship management communications such as emails, text messages, and direct mail.

Launch pre-built campaigns automatically based off of borrower activity. This lets you build lasting relationships that benefit your members’ diverse and evolving lending needs.

Look for programs that come pre-loaded with customizable templates designed to open up the lines of communications from day one.

Take your mortgage lending digital

Bring a new sense of speed, organization, and efficiency to your mortgage and home equity experience.

With mortgage loans becoming more complex and borrowers demanding simplicity, workflow differentiation solves for both challenges. It allows you to set up distinct, streamlined processes for first mortgages, HELOCs, and home equity loans.

Build borrower confidence by communicating quickly and often. By leveraging pre-built triggers, credit unions can send borrowers notifications about documents, status and updates to keep everyone in the loop.

Alleviate workload and improve response time

With so many changes in the economy, workforce, and the way we lend, it can be hard to keep up. Outsourced loan processing may be the answer to alleviate staffing issues and handle high volumes.

The moment you find the need to handle an uptick in member calls, it may make sense to make a call yourself… to a trusted call center expert familiar with credit union lending.

In times of crisis, a program like the SBA Rapid Loan Processing Program can provide credit unions with an opportunity to help local business access the funds they need to keep doors open.

For your borrowers;
A simple, efficient digital borrowing experience

Deliver the optimal online experience

Help members quickly receive the critical funding they need with fast and fully digital tools for loan applications and account opening online.

With convenient features like automatic application pre-fill, you can reduce the time it takes to fill out online applications and improve app completion rates.

In times of uncertainty, many consumers may be looking for additional financial resources. With personalized product offerings, credit unions can let borrowers know of the resources and interest rates available to them.

Be there for members shopping for a car

With car shoppers across the nation facing various challenges, it’s important to offer financing solutions and car shopping options that can help them, wherever they are.

Whether they start the process online or at the dealership, you can meet car shoppers where they are with a flexible indirect lending platform.

Convenient digital resources like an auto shopping marketplace and online pre-approvals can provide members peace of mind while shopping for a car from home.

Digital marketing communications are a proven and easy way to drive traffic to your auto shopping website and get the word out to borrowers online.

For your credit union;
Maximized operational performance

Get insight, assistance, and protection

While every credit union across the nation faces similar challenges, slight differences and local situations mean a specific set of solutions is needed for success. 

Seek guidance to improve or expand upon your current operations. With the help of industry experts and data, credit unions can identify pain points and manage lending performance.

With consumer needs and the economy in constant state of evolution, lending teams must be flexible and forward-thinking. A great way to do this is through personalized consultations, which can help credit unions strategize not only for the present, but for the future.

Protection from fraud is of the utmost importance, and ID theft recovery services allows you to protect your members, your staff, their families, and more.

For questions or more info...

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Get support when you want it and when you need it

Our customer product support team and implementation teams are here to assist you in optimizing your performance and utilization of solutions. Whether you have a simple question or need to examine the way your systems are set up, we are just a phone call or email away: