CU Direct Connect (CUDC) is a Credit Union Service Organization that allows our Credit Union and Dealership partners to take advantage of a credit union specific indirect auto lending channel.  Regardless of asset size, our business partners receive the benefit of the CUSO's size, scale, and relationships to compete for indirect auto loans.  CUDC offers a unique full-service originations program.  We handle all contract vetting, compliance, and dealer communication required to establish membership and fund loans.  Additionally, our proprietary web-based system (Ideal) allows for integration with most core systems, resulting in automation of account and loan creation, and document upload

CUDC delivers robust dealer management and monitoring, including a well-defined process for initial dealership vetting, ongoing monitoring, and termination if necessary.  We maintain preferred partnerships at the corporate level for multiple national dealer groups; as well as strong relationships with all dealer partners.  Our documented dealer management and monitoring program includes structured processes and procedures for all phases of the program.  Initial dealer vetting is performed in partnership with multiple CUDC departments and third-party vendors.  Ongoing monitoring of dealership performance, risk level, and overall relationship consists of both analytics and dealership visits.  Structure is in place to handle probation and termination of a dealer relationship, should it become necessary.  The documentation which defines these processes and procedures is reviewed and updated on a periodic basis.

At CUDC we are proud of our extensive reporting and analytics.  These analytics allow for precision administration of your indirect loan/lease portfolio.  Our consultation assists in pricing for profitability, risk management, and achievement of strategic goals.  CUDC also provides regulatory exam and audit support via exam preparatory meetings and additional exam/audit reports.

CUDC’s indirect lending business model is unique and designed to help you start building a quality auto loan/lease portfolio today!  Whether your credit union is adept at indirect lending or brand new to the product, we have the tools, expertise, and value-added services to help you own, customize, and manage your own program.  You define your underwriting guidelines within the CUDC program, and we'll take care of the rest!

Comprehensive and flexible set of indirect lending capabilities include:

  • CUDC credit union consulting services
  • Credit union member access to online application
  • New and Used auto loan processing service
    • Retail Auto Finance
    • Auto Leasing
    • Other collateral
      • Boats, motorcycles, and off-road vehicles
  • Lenders Protection
    • Insured product for near and non-prime auto loans
  • E-contracting
  • Application aggregation

Program features and benefits:

  • Electronically share documents and loan packages
  • ACH funding
    • Same-day ACH funding for CUDC approved dealers
  • Comprehensive dealer management
    • Full cycle management: onboarding, training, ongoing monitoring, and termination
    • Dealer relations
    • Dealer agreements
  • Risk management
    • Proprietary tools for use in underwriting, monitoring, and reporting
  • CUDC Underwriting service
    • Credit union defined guidelines, underwritten by well-trained CUDC staff
    • Detailed reporting
    • Customizable guidelines and exception management
    • Full time and part time services offered
  • Vehicle leasing through CULA (Credit Union Leasing of America)
  • Cutting-edge, proprietary web-based platform
    • Developed by CUDC
    • Credit union system integration
    • Connects credit unions to dealers
    • Provides customizable underwriting logic for automated decisions
      • Customized by credit union
    • Mobile friendly
    • 24/7 access
  • Reporting
    • Risk Management
    • Volume
    • Application & Registration
    • Dealer Performance
    • Exam & Audit
  • Compliant Management
  • Training and education, including events and ongoing support
  • Lending strategy consultation
  • Support for NCUA and State audits
  • Collaborative marketing programs with auto dealers
  • Partnerships with independent and franchise dealers
    • Includes preferred partnerships with large dealer groups
  • Call center services to support credit unions and dealerships
    • Coverage during business hours within partner time zones
  • Vetting and management of all loan documents prior to funding
  • Fraud tools
    • Customer interviews
    • Precise ID
    • CUDC Fraud service

Interested in learning more about how CUDC can help you expand your auto loan portfolio? Contact Us and a member of our management team will be in touch with you soon.

"Denver Community Credit Union has participated in the CU Direct Connect (CUDC) program for more than a decade.  As most credit unions know, the automotive market-space is becoming increasingly competitive. Consequently, gaining new market share and retaining existing member financing is becoming progressively difficult. CUDC helps us maintain our competitiveness by providing our members the convenience of obtaining credit union financing at the dealership. Similarly, CUDC manages the relationship with hundreds of auto dealers on our behalf while ensuring that our members are protected through stringent lending compliance. I work with many credit union service organizations (CUSO’s) and CUDC is considered one of our most valued partners."

- Tessa Bonfante, Chief Operations Officer, Denver Community Credit Union